digital experiences delivered

I am deeply passionate about enriching and empowering human capability through technology by delivering inspired digital experiences that captivate, engage and delight their audiences.

  • Stripe
  • Coinbase
  • Facebook
  • Safeway
  • Monash
  • Discord
  • Hi, I'm Rich Hayler

    A leader in digital and technology experience delivery.

    Technology is now so inextricably woven into our modern way of living that it increasingly shapes our everyday life experiences.

    The challenge to businesses seeking to distinguish themselves in our hyper digital world must be to continually shape and enhance customer technology interaction to not only be more individualised and on demand but intrinsically more human.

    I bring a wealth of technology, industry and enterprise business experience, human-centered design principles and advanced digital delivery expertise to enable customer-obsessed brands to harness the power of technology and craft inspired people experiences.

    To contact me please consider connecting through LinkedIn or you can find me @richhayler on most of the other social channels.

  • Richard brings exceptionally good project management and leadership skills to a team.

    Brett May­tom

  • Working with Richard is a pleasure as he is diligent, professional, customer focused while being highly technical.

    Ray Wil­son

  • He placed himself in a position of trust with customers and colleagues alike, this always meant Rich was able to get the best from a situation or opportunity.

    Nick Trow­er

  • Rich is very passionate about using technology to empower people. He is a clear and creative thinker, provides a great experience, technically savvy, and highly professional.

    Murat Yucel


What I Do

An experienced technology leader and digital craftsman, my approach to initiating and leading change is authentic, energetic and creative.

Collaborating with over 100 international brands throughout my career, I have delivered exceptional digital customer experiences that engage, excite and inspire audiences through the successful implementation and integration of existing and emerging technologies, systems, services and solutions.

I work at the convergence of business and IT to build and drive digital and technology delivery, embedding capability that enables organisations to craft first-class people experiences that connect their customers and empower their employees.

I am known for achieving outcomes through collaboration, cultural change and identifying innovative methods to create value with impact.

How I Work

I unite and accelerate enterprise strategy from ideation through implementation by building trust, creating clarity and converging business and technology endeavours to positively, purposefully and powerfully deliver customer value, brand affinity and market differentiation.

For me it's about deeply understanding the problem and the goal, challenging presumptions along the way, investing in the thinking and the process, always moving forward and delivering outcomes that genuinely matter and make a difference.

I achieve this by being highly organised, meticulous, adaptable and pragmatic. Leading the charge, communicating transparently, working collaboratively, building strong relationships and utilising data and analytics to guide informed decisions.